Thank you for shopping with us. We are committed to providing a smooth and reliable delivery experience across the United Arab Emirates.

1. Shipping Coverage

We currently deliver to most locations across the United Arab Emirates, including Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah, and Umm Al Quwain.

2. Processing Time

Orders are usually processed within 1–3 business days after confirmation.

Once your order has been processed and shipped, you will receive your order as soon as possible according to the courier's delivery schedule.

3. Delivery Time

Estimated delivery time within the UAE is:

3–7 business days

Delivery times may vary depending on your location, courier availability, public holidays, weather conditions, or other circumstances beyond our control.

4. Shipping Charges

Shipping charges, if applicable, will be clearly displayed at checkout before you complete your purchase.

From time to time, we may offer free shipping promotions on selected products or orders.

5. Cash on Delivery

Cash on Delivery (COD) may be available for selected products and locations within the UAE.

If COD is available for your order, you can select it during checkout and pay the courier upon delivery.

6. Order Tracking

Once your order has been shipped, tracking information may be provided via email, SMS, WhatsApp, or another available communication method.

Please allow some time for tracking information to become active after shipment.

7. Delivery Attempts

Our delivery partner may make multiple attempts to deliver your order. Please ensure that the phone number and delivery address provided at checkout are accurate and that you are available to receive the package.

If a customer is unavailable or provides an incorrect address or contact number, additional delivery attempts or charges may apply.

8. Delayed or Lost Orders

Although we work with reliable delivery partners, unexpected delays may occasionally occur.

If your order has not arrived within the expected delivery period, please contact our customer support team so we can assist you in checking the status of your shipment.

9. Incorrect Address

Customers are responsible for providing a complete and accurate delivery address.

If an order has already been shipped, we may not be able to change the delivery address. Please contact us as soon as possible if you notice an error in your shipping information.

10. Damaged Packages

If your package appears damaged upon delivery, please contact us as soon as possible and provide photographs of the package and product.

We will review the issue and assist you according to our return/refund policy.

11. Contact Us

If you have any questions regarding your order or delivery, please contact our customer support team through the contact details provided on our website.

We appreciate your trust and look forward to delivering a great shopping experience.

Thank you for shopping with us!